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FAQ

Its always better to keep the soaps in a Soap case rather than keepimg it on wet floor or leaving in the pond of water .This will help the soap to last longer ..

It depends on how often your skin needs to be moisturized. You can use 2-3 times a day.

No, none of our products are tested on animals. We are certified 100% Cruelty-Free.

Yes, the products are suitable for all skin types. Our finest quality products are developed with balanced formulations and skin-loving liquids that suit all skin types.

Yes, all the products are 100% Paraben Free as they are made with natural formulations using natural actives, exquisite natural fragrances and 100% Paraben Free preservatives

 No, SLS is not used in any of our products.

For details, you can refer to the back label of the products.

We’ll send you a confirmation email or Message so that you’ll come to know that your order has been successfully processed.

As per now we don’t have any cancellation policy

No need to worry, if your order is damaged in transit, you can call our Customer Care executive on 97705-94004 or email -crm.scentspar@gmail.com about it. But make sure to shoot an unboxing video for the proof.We will replace it as soon as possible after the investigation for the same .

Of course, we’re more than happy to help. Simply call our Customer Care on 97705-94004 or email crm.scentspar@gmail.com

Thank you for your interest in our products and we apologize for this inconvenience. You can contact our customer care team to see when the product will be back in stock and they can even suggest another product in the meantime.

BULK ENQUIRY 
 
At Scentspar,we’re delighted to offer bulk purchasing options for those looking to order our products for special occasions, events, or gifting purposes. Whether it’s a wedding, a corporate event, or any other special event, we’re here to help make it memorable. Feel free to reach out to our dedicated customer support team to discuss your bulk order and customization requirements..You can either DM us or connect us on 97705-94404 or mail us at scentspar@gmail.com
 
SHIPPING POLICY 
 
An order takes 2-3 business days to process and about 6-7 business days to deliver. 
Shipping charges are based on weight and pincode. Your actual shipping charge will be displayed at checkout.

We opt services of popular shipping aggregators and reputed shipping companies to deliver parcels. Tracking details are sent via email/WhatsApp.  
 Please note, in case of multiple active offers, only one can be availed with a particular order.
 
RETURN & REFUND POLICY
 
We appreciate your trust in Scentspar, and your satisfaction is our top priority. While our products are typically non-refundable and non-exchangeable, we do understand that situations may arise where you need assistance. 


 
You can request an exchange or replacement under the following circumstances: 
 
 
Wrong Product Received: If, by any chance, you receive a product that doesn’t match your order, please don’t hesitate to reach out to us. We’re here to make it right. Simply send an email to within 24 hours of the product delivery. Be sure to include images and a video of the incorrect product, along with your order details. We will promptly assess the situation and arrange for the correct item to be sent to you. 
Damaged/Leaked Product Received: We take great care to ensure your order reaches you in perfect condition, but if you ever receive a damaged or leaked product, we sincerely apologise for any inconvenience caused. Please inform us within 24 hours of the product delivery by emailing us .Along with your order details ,kindly provide images and a video of the damaged item. We will swiftly investigate the issue and send you a replacement to make things right.
 
To start a return, you can whatsapp us at 97705-94004 or mail us at crm@scentspar.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
 
Under what conditions return/ replacement request will not be accepted?
•Opened/used/altered products
•Original packaging (mono cartons, labels, etc.) missing
•Product that doesn’t fall under any conditions given above.
•The return/replacement request is generated after 2 days from the date of delivery

Yes, you absolutely can! At Scentspar,we’re delighted to offer bulk purchasing options for those looking to order our products for special occasions, events, or gifting purposes. Whether it’s a wedding, a corporate event, or any other special event, we’re here to help make it memorable. Feel free to reach out to our dedicated customer support team to discuss your bulk order and customization requirements.

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